Terms of Service

1. Provider information

For online requests and related e-commerce communications, the tour website operator is:

• microservehq.com, LLC
• Address: 12 Pushkinska St, Kyiv, 01001, Ukraine
• Email: contact@microservehq.com
• Phone: +380 739 822 8496
• EDRPOU registration code: 87480169
• Managing Director: Daniel Lopez

If you submit a request through the website, communications may be conducted by email/phone.

2. Acceptance and use of the website

By using the website and submitting requests, you agree to these Terms. If you do not agree, do not use the website or submit requests.

You must provide accurate information. You are responsible for keeping your contact details up to date.

3. Availability/booking requests and confirmation

Submitting a request does not automatically create a binding contract for a trip.

1. You submit your tour request through the website.
2. We review the request and respond with confirmation or an alternative offer (if available).
3. A binding agreement for the trip is formed only after explicit confirmation provided by us (e.g., in writing by email or another agreed channel).

Trip dates, prices, inclusions, and availability shown on the website may change until we confirm the trip.

4. Limitations of liability

To the maximum extent permitted by applicable law, microservehq.com is not responsible for delays or changes caused by circumstances beyond our control (including transport schedules, force majeure events, and actions of third parties).

Information on the website is provided for general informational purposes and may be updated.

Nothing in these Terms limits your rights as a consumer under applicable Ukrainian law.

5. Accuracy of information; non-misleading claims

We aim to provide accurate information about tours. However, ad-adjacent statements (such as price, what is included, availability, guarantees, and quality marks) must be non-misleading and consistent with consumer protection requirements. Relevant legal basis:

Про рекламу | від 03.07.1996 № 270/96-ВР

6. Personal data and legal basis

If you provide personal data (e.g., name, email, phone, or details in your tour request), we process it in accordance with Ukrainian personal data protection rules and applicable legal bases.

Relevant legal basis:

Про захист персональних даних | від 01.06.2010 № 2297-VI

Where consent or another legal basis is required, we handle it in line with the requirements of applicable law and provide information about the data subject rights as required.

7. Consumer rights; complaints; out-of-court resolution

We respect consumer rights. For pre-contract information and consumer protection rules for distance/service contracts, relevant legal basis:

Про захист прав споживачів | від 12.05.1991 № 1023-XII

For complaint submission and out-of-court dispute resolution routes, relevant legal basis:

Про захист прав споживачів | від 10.06.2023 № 3153-IX

If you have a complaint, please contact us using the contact details in the Provider information section. We will review your complaint and respond in accordance with applicable law. Where applicable out-of-court dispute resolution mechanisms are available, we will provide information about the relevant route.

8. E-commerce communications (online requests)

Where weekend-getaway tours are offered/sold via the website online, the website provides provider identity and information required for electronic commerce transactions. Relevant legal basis:

Про електронну комерцію | від 03.09.2015 № 675-VIII

9. General terms

These Terms may be updated from time to time. Updated Terms apply from the date they are published on the website for future requests.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.