Privacy Policy

1. What personal data we collect

When you contact us (for example, by submitting a tour request form), we may collect personal data such as your name, email address, phone number, and details you provide in your message.

If you communicate with us, we may also store the content of your messages and the correspondence history.

2. How we use personal data

• To process and respond to your booking request or inquiry.
• To communicate with you about tour availability and details.
• To manage customer support and handle complaints.
• To ensure the security of our services and prevent misuse.

Our legal basis for processing depends on the context, including where applicable consent or processing needed for contractual steps and legitimate interests, consistent with Ukrainian data protection requirements.

3. Legal references (Ukraine/UA)

This website processes personal data in accordance with: Про захист персональних даних | від 01.06.2010 № 2297-VI.

If the distance arrangement for services is made with consumers online, pre-contract information is provided in line with: Про захист прав споживачів | від 12.05.1991 № 1023-XII.

For e-commerce and provider identity/information requirements (where online sale/offer applies), see: Про електронну комерцію | від 03.09.2015 № 675-VIII.

For complaint submission and out-of-court dispute resolution routes where available, see: Про захист прав споживачів | від 10.06.2023 № 3153-IX.

Where we make statements about price, inclusions, availability, guarantees, or quality marks, we ensure they are not misleading in accordance with: Про рекламу | від 03.07.1996 № 270/96-ВР.

4. Data sharing

We may share personal data with service providers that help us run the website and deliver services (for example, hosting and communication support) strictly to the extent necessary for these purposes. We do not sell your personal data.

We may also disclose personal data if required by law or to protect our rights, safety, and property.

5. How long we keep data

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to respond to inquiries, manage bookings, and meet legal obligations. Retention periods may vary depending on the type of request and the need to resolve disputes.

6. Your rights

Under applicable Ukrainian law, you may have rights related to access to your personal data, correction of inaccurate data, and other rights connected with lawful processing. To exercise your rights, contact the data controller using the details below.

If you have a complaint regarding services, you can submit it and pursue out-of-court dispute resolution routes where available, in accordance with: Про захист прав споживачів | від 10.06.2023 № 3153-IX.

7. Data controller contact details